1). Tech Support: “I need you to right-click on the Open Desktop.”
Customer “Ok.”
Tech Support: “Did you get a pop-up menu?”
Customer: “No.”
Tech Support: “Ok. Right click again. Do you see a pop-up menu?”
Customer “No.”
Tech Support:: “Ok, sir. Can you tell me what you have done up until
this point?”
Customer: “Sure, you told me to write ‘click’ and I wrote ‘click’.”
2) Customer: “I received the software update you sent,but I am still
getting the same error message.”
Tech Support:: “Did you install the update?”
Customer: “No. Oh, am I supposed to install it to get it to work?”
3).Customer:: “I’m having trouble installing Microsoft Word.”
Tech Support:: “Tell me what you’ve done.”
Customer: “I typed ‘A:SETUP’.”!
Tech Support:: “Ma’am, remove the disk and tell me what it says.”
Customer:: “It says ‘[PC manufacturer] Restore and Recovery disk’.”
Tech Support:: “Insert the MS Word setup disk.”
Customer:: “What?”
Tech Support: “Did you buy MS word?”
Customer: “No…”
4).Customer:: “Do I need a computer to use your software?”
Tech Support:: ?!%#$
5).Tech Support:: “Ok, in the bottom left hand side of the screen,canyou see the ‘OK’ button displayed?”
Customer: “Wow. How can you see my screen from there?”
6) Tech Support:: “What type of computer do you have?”
Customer:: “A white one.”
7). Tech Support:: “Type ‘A:’ at the prompt.”
Customer:: “How do you spell that?”
8). Tech Support: “What’s on your screen right now?”
Customer: “A stuffed animal that my boyfriend got me at the grocerystore.”
9). Tech Support:: “What operating system are you running?”
Customer: “Pentium.”
10). Customer: “My computer’s telling me I performed an illegal abortion.”
11).Customer: “I have Microsoft Exploder.”
12).Customer: “How do I print my voicemail?
13). Customer: “You’ve got to fix my computer. I urgently need to print document, but the computer won’t boot properly.”
Tech Support: “What does it say?”
Customer: “Something about an error and non-system disk.”
Tech Support: “Look at your machine. Is there a floppy inside?”
Customer: “No, but there’s a sticker saying there’s an Intel inside.”
14). Tech Support: “Just call us back if there’s a problem. We’re open 24 hours.”
Customer: “Is that Eastern time?”
15). Tech Support:: “What does the screen say now?”
Customer: “It says, ‘Hit ENTER when ready’.”
Tech Support:: “Well?”
Customer: “How do I know when it’s ready?”
16). A plain computer illeterate guy rings tech support to report that his computer is faulty.
Tech: What’s the problem?
User: There is smoke coming out of the power supply.
Tech: You’ll need a new power supply.
User: No, I don’t! I just need to change the startup files.
Tech: Sir, the power supply is faulty. You’ll need to replace it.
User: No way! Someone told me that I just needed to change the startup and it will fix the problem! All I need is for you to tell me the
command.
10 minutes later, the User is still adamant that he is right. The tech is frustrated and fed up.
Tech: Sorry, Sir. We don’t normally tell our customers this, but there is an undocumented DOS command that will fix the problem.
User: I knew it!
Tech: Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS.
Letme know how it goes.
10 minutes later.
User: It didn’t work. The power supply is still smoking.
Tech: Well, what version of DOS are you using?
User: MS-DOS 6.22.
Tech: That’s your problem there. That version of DOS didn’t come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you ! the file. Let me know how it goes.
1 hour later.
User: I need a new power supply.
Tech: How did you come to that conclusion?
User: Well, I rang Microsoft and told him about what you said, and he started asking questions about the make of power supply.
Tech: Then what did he say?
User: He told me that my power supply isn’t compatible with NOSMOKE
Posts Tagged ‘Center’
One Night @ The Call Center!?
Monday, March 1st, 2010Hp Media Center – Windows Xp Freezes / Windows Recovery Fails.?
Tuesday, January 12th, 2010HP m7680n
HP direct info: http://h10025.www1.hp.com/ewfrf/wc/docum…
Windows XP Media Center (assumed patch 3, but unknown).
2×250GB SATA HDDs in an unknown RAID configuration.
The computer is 2.5-3 years old.
This computer has recently stopped working properly. Windows freezes up shortly after booting. I tried using the windows XP CD to recover the data, but it said something along the lines of HDD failure, and gave me the following error:
Stop: 0×0000007b (0xf78d2524, 0xc0000035, 0×00000000, 0×00000000)
I then attempted logging into windows recovery in safe modem and attempted Windows Recovery from a previous working date from two weeks ago. It gave me the message that an attempt to write ove read-over memory failed refering to win32k.sys. I didn’t take note of the following error code.
I then just attempted to start windows normally but I got the same error with code:
0×000000BE (0xBF801269, 0×13584021, 0xB9D1BA14, 0×0000000C)
Win32k.sys -address BF977557 base at BF800000
If you need any more information, I’d attempt to collect it. The computer is currently running from a Ubuntu LIVE CD. The computer also is not my own. I can assume it’s some type of HDD failure, due to the age and use of no-name HDDs in RAID. I don’t know what informatio is stored on the HDDs, so I don’t intend to reformat unless needed. I simply want to upgrade to Vista, but I don’t have a license to do this with at the moment and I’d rather stay legit on a computer I don’t own. I can’t get any information from the owner of the computer because she is currently hospitialized.