when i try to install it i get…
“error 1304 writing to file
c:\windows\system32\drivers\kl1.sys. verify that you have access to that folder”
please help me
thanks
Tags: Antivirus, Installation, Kaspersky
when i try to install it i get…
“error 1304 writing to file
c:\windows\system32\drivers\kl1.sys. verify that you have access to that folder”
please help me
thanks
Tags: Antivirus, Installation, Kaspersky
Installing software in general can lead to errors, but virus scanning software in particular is susceptible to errors. Specifically, 3 things come to mind that could cause you a user to get this error:
1. You do not have administrator priviledges on the account/computer on to which you are trying to install the software.
2. You have a current virus already active on your computer that is preventing the virus checking software from being installed.
3. You have a current virus scanning tool already installed (perhaps even a previous version of the Kaspersky) on your computer and it is preventing you from properly installing the new version of Kaspersky.
Here are some more details that may explain what I am saying (taken from an article I wrote on software installation failures):
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Having problems installing software can be the result of a few things. I have been a software engineer for years, much of it spent writing installation programs, just like the one you are now using to install your software. When a problem of this type happens, it usually signifies that some portion of the target machine is constraining its environment in some way. If that is not the case, it can mean there is user error during the installation. Finally, a third main category of failing installations is that the installation program itself is faulty. To help explain possibilities and probable remedies for these broad categories, I have taken and expounded on detailed possibilities that I am aware of that can cause these three main areas of installation failure. I am listing these detailed problems here for your information, hoping that it can help you can recognize and diagnose the problem.
My disclaimer: Since I am not at your home, I can’t diagnose the problem for you. Take extreme caution in how you change or alter your computer in any way. I give you this list as possibilities, but you must determine for yourself what is reasonable and applicable for your situation, and be sure you backup and validate your changes so that you do not further harm your PC. I hope these suggestions are helpful for diagnosing and fixing the installation problems you are having. Remember: while that is a decent list of installation problem areas that can occur, it is not exhaustive (though it may be exhausting!). If none of the above helps you out, the best thing you can do is contact the software development company directly!
Here is the list of possible problems or conditions that can occur on your computer that can affect the operation of a software installation:
1. Installation User Privileges on the system
Typically, on Windows based machines, you must be a user with full system privileges to be allowed to install new software on a system. This can manifest itself in a variety of ways, the most common of which being a visible failure during the installation process. You might see an error screen report something about user and administrative priviledges, if this has occurred. To mitigate this issue, you should be logged in as an administrator on the PC to install software (you can run software at other levels, but for installation it is usually required that you be an admin).
2. Disk Space
If you are drastically low on hard drive space, you can get this type of error during installation, since it requires that the temporary file space needed for installation processing will be about 2 or 3 times the final “footprint” of data space you will need once a successful installation is complete and the program is working. If you do not have plenty of disk space, such an error can occur. For example, if the file is about 33 Mb, I would recommend at least 100 Mb of file space available for installation. This does not mean the installation program will leave that much on your disk, only that (during the installation process) it may require that much in expanding, comparing and installing all the files it must contend with.
3. Virus Checking
Many systems have virus checking software installed on them which monitors all file operations and limits some installation activities that it considers a possible risk. It is highly advisable to turn off all virus scanning during software installations. The dichotomy of this is that the installation process is the best time for software to actually introduce a virus into a system. This is the reason that I recommend you only install software you know to be free of viruses, by recommendation of friends. You can also pre scan any file (including a demo installation file) for viruses before you execute the installation. Once you have pre scanned it, then turn off ALL virus scanning, and install the software.
4. Current Virus Infestation
Another problem that can occur during installation is actual virus activity. This is not virus scanning by good tools like TrendMicro or Nod32- it is actual infected systems that hamper the proper operation and installation of software on a computer system. Again, scanning the ENTIRE system prior to installation with a trusted tool is a critical step in safeguarding your computer and helping software install and operate properly.
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If you want to read the more complete details on this kind of error, the entire article on install problems. it is online here:http://www.kimgentes.com/thinkjump-journ…