HP m7680n
HP direct info: http://h10025.www1.hp.com/ewfrf/wc/docum…
Windows XP Media Center (assumed patch 3, but unknown).
2×250GB SATA HDDs in an unknown RAID configuration.
The computer is 2.5-3 years old.
This computer has recently stopped working properly. Windows freezes up shortly after booting. I tried using the windows XP CD to recover the data, but it said something along the lines of HDD failure, and gave me the following error:
Stop: 0×0000007b (0xf78d2524, 0xc0000035, 0×00000000, 0×00000000)
I then attempted logging into windows recovery in safe modem and attempted Windows Recovery from a previous working date from two weeks ago. It gave me the message that an attempt to write ove read-over memory failed refering to win32k.sys. I didn’t take note of the following error code.
I then just attempted to start windows normally but I got the same error with code:
0×000000BE (0xBF801269, 0×13584021, 0xB9D1BA14, 0×0000000C)
Win32k.sys -address BF977557 base at BF800000
If you need any more information, I’d attempt to collect it. The computer is currently running from a Ubuntu LIVE CD. The computer also is not my own. I can assume it’s some type of HDD failure, due to the age and use of no-name HDDs in RAID. I don’t know what informatio is stored on the HDDs, so I don’t intend to reformat unless needed. I simply want to upgrade to Vista, but I don’t have a license to do this with at the moment and I’d rather stay legit on a computer I don’t own. I can’t get any information from the owner of the computer because she is currently hospitialized.
My first suggestion would be to run chkdsk from a command line, even from a windows install disc (vista or 2000, or if you have a PE, or live CD), chances are it might find bad sectors on the HDD, or missing indexes and such. If chkdsk says its all good than you might have a virus in the boot sector, not good. Anyway try to scan from a live CD, or PE, if that comes clean it could be a corrupted or missing device driver (probably caused by virus) that windows needs to start. Are you using SCSI, if so check that each SCSI ID is unique, and if you added any new hardware there can be some addressing issues.
If you need more or none of the above worked, or need help decrypting what I said email me.
EDIT: I would now second the idea of a boot sector virus, also possible is a master boot record virus…..And neither of these are fun to deal with.
EDIT2: If chskdsk says the disc is fine it should be so, if windows live CD’s fail than it could be a virus or a really corrupted windows install, because it would not restore it could be a bad install, which might be caused by a virus. The possibility is still floating that a bad HDD controller driver is in use.
EDIT3: Although sorry to say that it is not very likely a boot sector virus, it is still possible, look into it after exhausting all other software related issues such as drivers, most BIOS’ offer protecion for the MBR to stop things like this from happening. Boot sector virus’ used to be more common when you left a bootable floppy in the drive and retsarted the computer back in the days on win 98/95……
If it’s HDD failure, then you have to fix your Hard Drive, replace it!
And, if you want to upgrade to Vista.. im afraid the computer will not work well though you have new Hard Disk, because the computer is 2.5-3 years already. Vista requires a lot, as in high specs.
can you stat it in safe mode and do check disk with fix error?