My friend has been getting the above messages and then the system shuts down and the screen turns off. I have tried F8 rebooting and using the delete button at start-up and even tried to reinstall using the master cd but the pc turns off after a few seconds. She did not have adequate firewall/antivirus measures active before she went online but I’ve become confused as to whether lsass.exe is the sasser virus or not. the lsass,exe message states ”When trying to update the password, this return status indicates that the
value provided as the current password is not correct”.
As I cannot keep the system live for more than a few seconds and cannot do so in any safe mode I’m stuck and frustrated.
Can anybody help?
Thanks, James.
you need a new moniter, i just had this problem
lsass is not a virus its a valid windows process that becomes infected with a trojan sasser and shows as lsass.exe. If in those few seconds before you shut down you can go to start>run> type without the quotes “shutdown -a” that’s the abort shutdown command. You should then be able to at least try to fix it. Sorry I can’t be more help.
I suggest that you try to carryout system restore to a day previous to the day when there was no virus or any problems. It may be a few weeks or months back. You have to decide the date. Detailed instructions are posted at http://fixit.in/systemrestore.html
The problem is likely to be solved. Then,You insatll a standard antivirus soft ware such as Norton, AVG , Avast ( free antivirus software and Ad-aware, Ewido ( free spyware removers). You can download free softwares athttp://fixit.in/antivirus.html and http://fixit.in/spywareremover.html
Definitely Sasser. Follow the link for instructions. Good luck. And when it’s sorted turn on the firewall and get AVG antivirus free edition from the second link.