1). Tech Support: “I need you to right-click on the Open Desktop.”
Customer “Ok.”
Tech Support: “Did you get a pop-up menu?”
Customer: “No.”
Tech Support: “Ok. Right click again. Do you see a pop-up menu?”
Customer “No.”
Tech Support:: “Ok, sir. Can you tell me what you have done up until
this point?”
Customer: “Sure, you told me to write ‘click’ and I wrote ‘click’.”
2) Customer: “I received the software update you sent,but I am still
getting the same error message.”
Tech Support:: “Did you install the update?”
Customer: “No. Oh, am I supposed to install it to get it to work?”
3).Customer:: “I’m having trouble installing Microsoft Word.”
Tech Support:: “Tell me what you’ve done.”
Customer: “I typed ‘A:SETUP’.”!
Tech Support:: “Ma’am, remove the disk and tell me what it says.”
Customer:: “It says ‘[PC manufacturer] Restore and Recovery disk’.”
Tech Support:: “Insert the MS Word setup disk.”
Customer:: “What?”
Tech Support: “Did you buy MS word?”
Customer: “No…”
4).Customer:: “Do I need a computer to use your software?”
Tech Support:: ?!%#$
5).Tech Support:: “Ok, in the bottom left hand side of the screen,canyou see the ‘OK’ button displayed?”
Customer: “Wow. How can you see my screen from there?”
6) Tech Support:: “What type of computer do you have?”
Customer:: “A white one.”
7). Tech Support:: “Type ‘A:’ at the prompt.”
Customer:: “How do you spell that?”
8). Tech Support: “What’s on your screen right now?”
Customer: “A stuffed animal that my boyfriend got me at the grocerystore.”
9). Tech Support:: “What operating system are you running?”
Customer: “Pentium.”
10). Customer: “My computer’s telling me I performed an illegal abortion.”
11).Customer: “I have Microsoft Exploder.”
12).Customer: “How do I print my voicemail?
13). Customer: “You’ve got to fix my computer. I urgently need to print document, but the computer won’t boot properly.”
Tech Support: “What does it say?”
Customer: “Something about an error and non-system disk.”
Tech Support: “Look at your machine. Is there a floppy inside?”
Customer: “No, but there’s a sticker saying there’s an Intel inside.”
14). Tech Support: “Just call us back if there’s a problem. We’re open 24 hours.”
Customer: “Is that Eastern time?”
15). Tech Support:: “What does the screen say now?”
Customer: “It says, ‘Hit ENTER when ready’.”
Tech Support:: “Well?”
Customer: “How do I know when it’s ready?”
16). A plain computer illeterate guy rings tech support to report that his computer is faulty.
Tech: What’s the problem?
User: There is smoke coming out of the power supply.
Tech: You’ll need a new power supply.
User: No, I don’t! I just need to change the startup files.
Tech: Sir, the power supply is faulty. You’ll need to replace it.
User: No way! Someone told me that I just needed to change the startup and it will fix the problem! All I need is for you to tell me the
command.
10 minutes later, the User is still adamant that he is right. The tech is frustrated and fed up.
Tech: Sorry, Sir. We don’t normally tell our customers this, but there is an undocumented DOS command that will fix the problem.
User: I knew it!
Tech: Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS.
Letme know how it goes.
10 minutes later.
User: It didn’t work. The power supply is still smoking.
Tech: Well, what version of DOS are you using?
User: MS-DOS 6.22.
Tech: That’s your problem there. That version of DOS didn’t come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you ! the file. Let me know how it goes.
1 hour later.
User: I need a new power supply.
Tech: How did you come to that conclusion?
User: Well, I rang Microsoft and told him about what you said, and he started asking questions about the make of power supply.
Tech: Then what did he say?
User: He told me that my power supply isn’t compatible with NOSMOKE
Archive for the ‘sys files’ Category
One Night @ The Call Center!?
Monday, March 1st, 2010Windows Xp Won’t Install/repair?
Monday, March 1st, 2010I have a problem with my old computer. (It worked fine the other day). XP won’t boot up, and when I press enter on ‘Start Windows Normally’ it just reboots and comes up with same message. So I figured I try to repair or reinstall it. So I put the XP CD in my computer, it boots up fine, loads all setup files, and then asks me 3 Options;
1. Run XP Setup (Press ENTER)
2.Repair Windows Installation using Recovery Console. (Press R)
3. Quit Installation. (Press F3)
So I press R to repair it but then it comes up with this error message:
“A problem has been detected and Windows has been shut down to prevent damage to your computer.
If this is the first time you’ve seen this error screen, restart your computer. If this screen appears again, follow these steps:
Disabale or uninstall any anti-virus, disk defragementation or backup utilities. Check your hard drive configuraion and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
Technical Information:
*** STOP= 0×000000024 (0×001902F8, 0xF8988818, 0xF8988518, 0xF8162857)
*** ntfs.sys = Address F8162857 base at F8158000, DateStamp 3b7dc5d0
SORRY IF ITS LONG!!!
Computer Problem! Need Help!?
Sunday, February 28th, 2010I have no clue of what happened but the laptop was working fine when i turned it off on Friday. But when i turned it on today i keep one getting a Stop:0×0000007e error
————————————–…
[COLOR=Blue]A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you’ve seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:
Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try chaging video adapters.
Check with your hardware vendor for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.
Technical Information:
*** STOP: 0×0000007E [/COLOR]
————————————–…
Thats pretty much the message im getting no matter what i do?
I already tried starting in best last known config, debug mode, and it wont load it safe mode
actually when i load it in safe mode i starts to load but the freezes when loading Mup.sys
It wont let me reinstall windows either
when i but in the disk…it loads everything but when its ready to install..i get the same message as above…
I Cant Install Directx 9.0c.the Installation Fails Each Time. I’ve Run Dxdiag, And It Says Directx Not Found.?
Saturday, February 27th, 2010Whats strange is that I’m using programs that require Directx 9c. I suspect that it might be installed but is somehow not showing in Dxdiag. Under the files tab in DXdiag is says “The file gcdef.dll is an old version, which could cause problems.” I imagine updating Directx should fix this, I hope, but as I mentioned I am unable to install 9.0c. It fails each time and says “An internal system error has occured. Please refer to dxerror.log and directx.log in your Windows folder to determine the problem” I will include my dxdiag report as well as the directx.log if that helps. I want to solve this issues because I believe problems with directx are preventing me from installing updated gfx card drivers, which I badly need. If anyone can help, I would be so very appreciative. Please include links to sites, etc. that I can browse to for help/info. I’ve looked all over on the web searching for almost every directx term/error I can think of, and thus far Ive had little (none) success. Thanks=)
DxDiag report:
——————
System Information
——————
Time of this report: 10/1/2009, 05:52:52
Machine name: AEGIS
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
Language: English (Regional Setting: English)
System Manufacturer: n/a
System Model: n/a
BIOS: Award Modular BIOS v6.0
Processor: Intel(R) Celeron(R) CPU 2.40GHz
Memory: 2048MB RAM
Page File: 431MB used, 3512MB available
Windows Dir: C:\WINDOWS
DirectX Version: Not found
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
————
DxDiag Notes
————
DirectX Files Tab: The file gcdef.dll is an old version, which could cause problems.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
——————–
DirectX Debug Levels
——————–
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
—————
Display Devices
—————
Card name: ATI Radeon HD 3850
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter AGP (0×9515)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9515&SUBSYS_002817…
Display Memory: 512.0 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6869 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/3/2008 17:40:50, 311296 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 10/3/2008 18:29:30, 3331584 bytes
Device Identifier: {D7B71EE2-D655-11CF-E26E-2220A1C2CB35}
Vendor ID: 0×1002
Device ID: 0×9515
SubSys ID: 0×00281787
Revision ID: 0×0000
Revision ID: 0×0000
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_A ModeWMV9_A
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0×3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0×3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0×3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0×3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
————-
Sound Devices
————-
Description: SoundMAX D
I Cant Install Directx 9.0c.the Installation Fails Each Time. I’ve Run Dxdiag, And It Says Directx Not Found.?
Saturday, February 27th, 2010Whats strange is that I’m using programs that require Directx 9c. I suspect that it might be installed but is somehow not showing in Dxdiag. Under the files tab in DXdiag is says “The file gcdef.dll is an old version, which could cause problems.” I imagine updating Directx should fix this, I hope, but as I mentioned I am unable to install 9.0c. It fails each time and says “An internal system error has occured. Please refer to dxerror.log and directx.log in your Windows folder to determine the problem” I will include my dxdiag report as well as the directx.log if that helps. I want to solve this issues because I believe problems with directx are preventing me from installing updated gfx card drivers, which I badly need. If anyone can help, I would be so very appreciative. Please include links to sites, etc. that I can browse to for help/info. I’ve looked all over on the web searching for almost every directx term/error I can think of, and thus far Ive had little (none) success. Thanks=)
DxDiag report:
——————
System Information
——————
Time of this report: 10/1/2009, 05:52:52
Machine name: AEGIS
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
Language: English (Regional Setting: English)
System Manufacturer: n/a
System Model: n/a
BIOS: Award Modular BIOS v6.0
Processor: Intel(R) Celeron(R) CPU 2.40GHz
Memory: 2048MB RAM
Page File: 431MB used, 3512MB available
Windows Dir: C:\WINDOWS
DirectX Version: Not found
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
————
DxDiag Notes
————
DirectX Files Tab: The file gcdef.dll is an old version, which could cause problems.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
——————–
DirectX Debug Levels
——————–
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
—————
Display Devices
—————
Card name: ATI Radeon HD 3850
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter AGP (0×9515)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9515&SUBSYS_002817…
Display Memory: 512.0 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6869 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/3/2008 17:40:50, 311296 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 10/3/2008 18:29:30, 3331584 bytes
Device Identifier: {D7B71EE2-D655-11CF-E26E-2220A1C2CB35}
Vendor ID: 0×1002
Device ID: 0×9515
SubSys ID: 0×00281787
Revision ID: 0×0000
Revision ID: 0×0000
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_A ModeWMV9_A
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0×3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0×3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0×3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0×3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
————-
Sound Devices
————-
Description: SoundMAX D
I Cant Install Directx 9.0c.the Installation Fails Each Time. I’ve Run Dxdiag, And It Says Directx Not Found.?
Friday, February 26th, 2010Whats strange is that I’m using programs that require Directx 9c. I suspect that it might be installed but is somehow not showing in Dxdiag. Under the files tab in DXdiag is says “The file gcdef.dll is an old version, which could cause problems.” I imagine updating Directx should fix this, I hope, but as I mentioned I am unable to install 9.0c. It fails each time and says “An internal system error has occured. Please refer to dxerror.log and directx.log in your Windows folder to determine the problem” I will include my dxdiag report as well as the directx.log if that helps. I want to solve this issues because I believe problems with directx are preventing me from installing updated gfx card drivers, which I badly need. If anyone can help, I would be so very appreciative. Please include links to sites, etc. that I can browse to for help/info. I’ve looked all over on the web searching for almost every directx term/error I can think of, and thus far Ive had little (none) success. Thanks=)
DxDiag report:
——————
System Information
——————
Time of this report: 10/1/2009, 05:52:52
Machine name: AEGIS
Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
Language: English (Regional Setting: English)
System Manufacturer: n/a
System Model: n/a
BIOS: Award Modular BIOS v6.0
Processor: Intel(R) Celeron(R) CPU 2.40GHz
Memory: 2048MB RAM
Page File: 431MB used, 3512MB available
Windows Dir: C:\WINDOWS
DirectX Version: Not found
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.5512 32bit Unicode
————
DxDiag Notes
————
DirectX Files Tab: The file gcdef.dll is an old version, which could cause problems.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.
——————–
DirectX Debug Levels
——————–
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
—————
Display Devices
—————
Card name: ATI Radeon HD 3850
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter AGP (0×9515)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_9515&SUBSYS_002817…
Display Memory: 512.0 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6869 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 10/3/2008 17:40:50, 311296 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 10/3/2008 18:29:30, 3331584 bytes
Device Identifier: {D7B71EE2-D655-11CF-E26E-2220A1C2CB35}
Vendor ID: 0×1002
Device ID: 0×9515
SubSys ID: 0×00281787
Revision ID: 0×0000
Revision ID: 0×0000
Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_A ModeWMV9_A
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0×3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0×3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0×3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0×3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
————-
Sound Devices
————-
Description: SoundMAX D
Laptop Wont Start!!!?
Thursday, February 25th, 2010My laptop wont start and when you turn it on the following message comes up: windows could not start because the following file is missing or corrupt: system32\DRIVERS\pci.sys you can attempt to repair this file by starting windows setup using the original CD-ROM
i dont have the original xp setup disc does anyone know where i can get a replacement or how i can fix it without the CD’s
also the computer is a toshiba sattelite pro 6100—i tried using the toshiba recovery discs and the computer started up once then the next time i got the same error message this is just a secondary computer but it would still be nice to get it up and running
Major Computer Issue.?
Thursday, February 25th, 2010HP Computer
Windows XP Home Edition
First, I thought our monitor was going out. Finally, one morning, we could turn the computer on, but see no screen, except when it was unplugged from the tower itself, where it clearly displayed “Check Signal”. Turns out that, among other things, the video or graphics card was out. So, they replaced the video/graphics card (actually put in a second one since my original is built-in) and fixed the screen problem, but now, Windows will not start up at all except for in Safe Mode/Safe Mode with Networking.
If I try to start up in normal mode or in Last Known Good Configuration, it goes to a black screen after displaying the windows logo and the scrolling blue bar. It’ll sit there and do nothing. Last night, I got it to work on Last Known Good config. because the mouse cursor appeared, so I pushed Ctrl+Alt+Delete and it started up after it performed a 5 stage checkdisk. Unfortunately, my mother put her Diablo II game in and it crashed it. Now, this morning, it’s back to only working in safe mode.
I DID get the error that says “Windows could not start because the following file is missing or corrupted: System32\Drivers\pci.sys
I went and changed the settings for the computer to load up the CDROM drive before the hard drive, used my Windows XP Home CD to expand the file from D:\i386\psi.sy_ C:\WINDOWS\SYSTEM32\drivers /y. It still would not start up. I received the error again, so it must not have worked. I tried to perform the full checkdisk again, but it didn’t work.
It will also not open in Debug mode. Black screen response for over a half an hour.
I tried going to the device manager and decreasing the hardware acceleration. Didn’t do a thing.
Screen resolution is just fine.
In the Device Manager, nothing is coming up as corrupted or needing updates.
I’ve searched all over google and done all of this, and it still will only boot up in Safe Modes.
Is there anything in my regedit that I should look for? I read that I should look in HKEY_LOCAL_MACHINE\Software\Microsoft\Wi… Version\Winlogon\Notify to check and see if anybody installed anything in there, but what exactly do I look for?
I cannot run the winnt\32 /cmdcons from the i386 folder of the CD for some reason.
The NeoComputers store also gave me MalwareBytes and Spyware Terminator to run on the computer last night, but it didn’t come up with anything that wasn’t a false positive (i.e. PopCap game data from the MahJong that my mother bought from Yahoo).
What caused this, and what else can I do to fix it here at home so that I can avoid paying $65+ per hour for them to root around my files?
Cannot Start Windows Xp Pro In Safe Mode?
Wednesday, February 24th, 2010My Windows XP Pro system starts up perfectly every time but when I try to start it up in Safe Mode – it begins to load – then at the file “KMXSTART.SYS” (this file is part of Computer Associates Firewall) it stops – then I receive a blue screen with the following error message: (this message is in part only) – “A problem has been detected and Windows has been shut down to prevent damage to your computer.” The rest of the message is generic instructional but the very last part of the message is ” IRQL_NOT_LESS_OR_EQUAL” . End of message. Does anyone know why I am receiving this error message and why I cannot enter into Safe Mode?